Returns, refunds, cancellations, and exchanges.

What is the return policy on Lifebyfollis.in?

We do not accept returns on any products because:

  • We wish to keep our carbon footprint in check
  • F&B products lose freshness over the course of return process

Conditions under which returns/cancellation requests will not be accepted – 

  • The damaged/ missing product is reported after 5 days from the date of delivery.
  • The cancellation request is generated after 4 hours of placing the order or before your order has been shipped, whichever happens first.
  • Wrong product was ordered by the customer.

You can raise the request via email at customercare@lifebyfollis.in or our chat on the website within 5 days of delivery.

 

Product Returns

Can I cancel my order?

  • The cancellation request is generated after 4 hours of placing the order or before your order has been shipped, whichever happens first you can contact us at customercare@lifebyfollis.in or by contacting us via the website chat.

**lifebyfollis.in reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer which may include having a verbal or written confirmation from the customer.

How will I receive the refund for my canceled or returned product?

In the case of prepaid orders, money will be returned to the source bank account/ credit/debit card where the payment was made from.

For cash on delivery orders customers will be required to provide bank details/upi id where they would like to receive the refund, only after the quality check is done of the product.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7-10 business days in case of cancellation of an order. in case of returns, we will refund the money after the product has been received at the warehouse. Allow us 24 hours to review your ticket and internal checks, if applicable.

 

Can I return part of my order?

  • The cancellation request is generated after 4 hours of placing the order or before your order has been shipped, whichever happens first.

 

Cancellation policy

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before dispatch, we will process the refund within 36-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the source account from which the payment was made within 7-10 business days of us receiving the products back. It may take 4-5 additional business days for the amount to reflect in your account.

For cash-on-delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you via this link – add a link. This process will be completed within 7-10 business days of us receiving the products back and your bank details via email. it will take an additional 4-5 business days for the amount to reflect in your account.

Returns, replacements, and refunds. how do I return an item?

We do not accept returns on any products because:

  • We wish to keep our carbon footprint in check
  • F&B products lose freshness over the course of return process

 

Which are the items that cannot be returned? returns will not be accepted under the following conditions:

We do not accept returns on any products because:

  • We wish to keep our carbon footprint in check
  • F&B products lose freshness over the course of return proces

If a product is damaged due to misuse.

Returned without the original packaging or if the original packaging is damaged.

The barcode/label has been tampered.

product is used or altered.

if a request is initiated after 5 days of order delivery

Please note for certain marketing campaigns or mega sale periods, special return/ refund rules may apply. information regarding this is visible on the promotion banner or the website or the offer content which you have received which told you about the offer. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. however, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

Step 1: contact our customer support team via website chat or email customercare@lifebyfollis.in within 15 business days of receiving the order.

Step 2: provide us with your order id details and your request to return/refund the defective/wrong items in your order. kindly share an image of the product and the invoice for our reference.

Step 3: we will pick up the products within 2-4 business days. we will initiate the refund or replacement process only if the products are received by us in their original packaging with their tags & labels intact.

 

Do I have to return the free gift when I return a product?

Yes. the free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

 

Can I return part of my order?

Yes. A return can be created at the item level and if you have ordered multiple items, you can initiate a return/refund for any individual item. however, any product being returned needs to be returned in full including all components which came along with it.

 

How will I get refunded for the returned orders and how long will this process take?

In case of a return/refund, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7-10 business days of us receiving the products back. it may take 2-3 additional business days for the amount to reflect in your account.

For cash-on-delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. this process will be completed within 7-10 business days of us receiving the products back and your bank details via email. it will take an additional 2-3 business days for the amount to reflect in your account.

 

PAYMENT OPTION

Can I use my credit/debit card to pay for a COD order?

What are the different modes of payment?

Life by Follis offers you multiple ways to make a secure payment. These include:

  • Debit and Credit Cards. International cards are accepted for international orders.
  • Net banking.
  • Cash on Delivery

 

Do you have an EMI option?

Life by Follis does not have an EMI option yet.

Payment got debited but my order is not yet confirmed.

If your most recent order does not show up after successful payment, please refresh the page after some time. If you are still facing the same issue, please reach out to us through the “Chat with us” option under the My Accounts section or email us at customercare@lifebyfollis.in

 

Facing payment issues?

if your most recent order does not show up after a successful payment, please refresh the page after some time. If you are facing other payment-related issues, please reach out to us through the “Chat with us” option under the My Accounts section or email us at customercare@lifebyfollis.in

 

ORDER RELATED

How do I track my order?

You can track the status of your order on the ‘My Orders’ section on our app or website once logged in. You will receive an email and SMS with the tracking number and the name of the courier company that is processing your order. You can also track your order by accessing the chat on our website.

 I’m unsure that the order was successfully placed.

You can review the status of your order and other tracking-related queries under the My Orders section.  In case your money has been debited and you can’t see your order under the My Orders section, please recheck after 30 minutes or contact us via the chat on the website. Please share the transaction details with us so that we can track the payment.

 

How long will it take for my order to reach me?

Please refer to the product page of the item purchased for estimated days for the item to get delivered. The delivery timelines may vary depending on the delivery location. Please note that for orders with multiple items, your item may arrive in multiple shipments based on the delivery dates. The estimated delivery time is indicative, and, on some occasions, there might be an unavoidable delay. We will keep you informed in case of any such delays.

 

 An item is missing from my order.

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case of a missing item in your order, you can request a refund within 5 days of receiving the order:

Provide us with your order ID details and your request for a refund on your order. Elaborate your concern about the missing product.

Step 2: Once your request is received, we will provide you with a resolution within 72 hours.

 

The order I received is damaged.

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a refund within 15 days of receiving the order:

Provide us with your order ID details and your request to return/replace your order. Kindly share an image of the product and the invoice for our reference.

Once your request is received, we will be responsible to pick the item from you. We will initiate the refund once the products are received by us.

 

I was not available to collect my order.

If you were not available to collect your order, please reach out to us on chat under the Account section or write to us at customercare@lifebyfollis.in to reschedule delivery.

 

 Can I delay the delivery date?

Please reach out to us through the chat option on our website or email us at customercare@lifebyfollis.in

 

What can I do if my order dispatch is delayed?

We try our best to dispatch your order to fulfil the estimated delivery timeline however, there could be scenarios of delays. If your order dispatch is delayed, please reach out to us through the “Chat with Us” option under the Account section or write to us at customercare@lifebyfollis.in and we will resolve any issue regarding the delay.

 

 Can I modify the shipping address?

If you wish to change your address or your phone number, you can do it before your order is shipped. Go to the ‘My Order’ section, select your order and click on ‘Edit Shipping Information’ to change your address.

For orders which have been shipped, please share the updated address with us via email at customercare@lifebyfollis.in or via the chat option on the website so that we can update the delivery partner in time.

 

I did not receive an invoice for my order.

If you haven’t received an invoice for your order, please reach out to us through the “Chat with Us” option under the Account section or write to us at customercare@lifebyfollis.in

 

My order is not yet delivered.

We try our best to deliver your order within the estimated delivery timeline however, there could be scenarios of delays from our delivery partner.

If you haven’t received your package by the expected delivery date, please reach out to us through the “Chat with us” option under the My Accounts section or email us at customercare@lifebyfollis.in

 

Will the delivery be reattempted if I am not available to collect my order?

Yes, if you are unavailable at the time of delivery, we will reach out to you and reattempt to deliver your order. Please note that 3 attempts will be made to deliver your order post which orders will be brought back to our warehouse. In this scenario, we under certain circumstances reship your original order back to the intended delivery address.

 

MARKETED BY

Blue Dot BRDG India Pvt. Ltd. Plot No. 2 CTS No. 5/7, 6 Saki Vihar Road, Sakinaka, Andheri East, Mumbai-400072, India

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